Return & Cancellation Policy
Return & Cancellation Policy
How returns, cancellations and defective products are handled.
Defective products
Contact us within 10 days of receipt and we will arrange a replacement or return. If a product arrives damaged or faulty, we replace it at our expense, including return shipping.
Change of mind
We regret that returns and cancellations after purchase are not accepted in principle.
Pre-orders
Pre-ordered items may be cancelled at any time before dispatch. Payment is taken once the order is ready to ship, and held until then.
Warranty
If the product develops a fault, we replace the affected parts free of charge for up to two years from the date of purchase.
Contact
For returns, exchanges and warranty matters, email info@sdh.co.jp.